Refund & Cancellation Policy

1. Digital PDF purchases

Products purchased directly on KidiCube are downloadable PDF files. Download access is normally provided after successful payment confirmation.

Before purchasing, review the product description, page count, format, suggested age range and available sample. Check that you have a compatible device and PDF reader.

2. Change-of-mind requests

Subject to applicable consumer rights, we do not provide refunds or exchanges after download access has been supplied for reasons such as:

• Changing your mind about the purchase.
• Choosing a different book after ordering.
• Deciding that the book does not match your personal preferences when it matches its description.
• Purchasing a PDF while expecting a printed book when the listing clearly identifies digital delivery.
• Choosing not to download, read or print the supplied PDF.

3. Cancelling an order

Digital orders are normally fulfilled automatically. Once download access has been supplied, cancellation for a change of mind is generally unavailable, subject to applicable consumer rights.

If you need assistance before your order has been fulfilled, contact hello@kidicube.com promptly. We will check the order status and explain the options available.

Where a statutory withdrawal right applies to your purchase, any loss of that right for immediate digital delivery is subject to the consent and acknowledgement requirements of applicable law.

4. Missing, damaged or incorrect files

Contact us if your download is unavailable, your PDF is corrupted, you receive the wrong file, or the supplied content materially differs from its description.

We will investigate and help restore access or provide a corrected file, as appropriate. If the issue cannot be resolved, we will assess a refund or other remedy according to the circumstances and applicable consumer law.

Include your order number, checkout email address, book title and the error message or issue you encountered.

5. Duplicate or unsuccessful payments

If you believe you were charged more than once for the same order, email us with the order and transaction details. We will verify the payments and arrange a refund for any confirmed duplicate charge.

If your bank shows a deduction but no order was confirmed, contact us so we can check the payment status. A pending authorisation or failed-payment reversal may be handled by your bank or payment provider.

Please keep passwords, verification codes and full payment card details private when contacting support.

6. How to request help or a refund review

1. Email hello@kidicube.com using the email address associated with your order where possible.
2. Include your order number, book title and reason for contacting us.
3. For a payment issue, include the transaction date and payment reference if available.
4. For a file issue, describe the problem and include a relevant screenshot with unrelated personal information hidden.

We aim to respond within 24 hours. Reviewing a payment or technical issue may take additional time, and we will explain any further information needed.

7. Approved refunds

If a refund is approved, we will confirm the amount and arrange the refund through the original payment method where supported.

We will communicate the expected processing timeframe when confirming the refund. The time until funds appear in your account depends on the payment provider and your bank. Any applicable legal refund deadline takes precedence.

8. Paperback purchases on Amazon

Paperback purchases made through Amazon are handled under Amazon’s order, cancellation, return and refund policies.

For help with an Amazon paperback purchase, use the order-help options in your Amazon account. This policy covers purchases made directly on KidiCube.

9. Your consumer rights

This policy does not limit rights or remedies that cannot be excluded under the laws applicable to your purchase. Where those rights differ from this policy, the applicable legal requirements take precedence.