Privacy Policy

1. Information we collect

The information processed depends on how you use our website and the services involved.

• Order information — Your checkout email address, purchased products, order number, purchase date, order total and payment status.
• Account information — Details you provide when creating or managing an account, together with associated orders and download access.
• Support messages — Your email address, message contents and any order details or attachments you choose to send.
• Technical information — Information such as your IP address, browser, device details and website request logs may be processed by our website, hosting and security systems.
• Download activity — Records associated with accessing purchased files may be processed to provide downloads and investigate access problems.

Please share only information needed for your enquiry. Keep passwords, verification codes and full payment card details private when contacting support.

2. How information is used

We use information relevant to your interaction with KidiCube to:

• Process orders and confirm payment status.
• Provide purchased PDFs and manage download access.
• Send order confirmations and download-related emails.
• Manage customer accounts and purchase records.
• Answer questions and resolve order or file issues.
• Maintain website functionality and investigate errors.
• Help prevent misuse and fraudulent transactions.
• Meet applicable accounting and legal obligations.

3. Payments

When you choose a payment method at checkout, the relevant payment provider processes the information needed to handle the transaction. This can include payment details, transaction amounts, contact information and fraud-prevention information.

KidiCube receives order and transaction information needed to confirm payment and fulfil your purchase. The provider’s own privacy policy explains how it handles information submitted through its payment service.

4. Cookies and similar technologies

Our website may use cookies or similar storage to maintain your cart, checkout session, login state and website preferences.

You can manage cookies through your browser settings. Restricting cookies used for essential store functions may affect account access, checkout or other features.

Where optional cookies or tracking tools require your consent, they should operate according to the choices available through the website’s consent controls.

5. Service providers and disclosures

Information may be processed by service providers supporting our store, such as website hosting, payment processing, email delivery and website maintenance or security services.

Information shared with a provider should be limited to what is relevant to its service. We may also disclose information where required by applicable law or necessary to handle a lawful request or dispute.

6. Keeping your information

We retain information for as long as needed to fulfil orders, provide download support, manage accounts, resolve disputes and meet applicable record-keeping obligations.

Retention periods vary with the type of information and the reason it is held. Some transaction records may need to be retained after an account is closed.

7. Information security

Protecting customer information is part of operating our store. Security measures need to reflect the information handled and the systems used. Online transmission and storage always carry some risk.

Use a unique password for your account and keep account credentials and personal download links private. Contact us if you suspect unauthorised access to your KidiCube account or order.

8. Your privacy requests

Depending on the laws applicable to you, you may have rights to access, correct, delete or obtain a copy of personal information, or to object to or restrict certain processing.

Send your request to hello@kidicube.com. We may ask for information reasonably needed to verify that the request relates to you. Requests are handled subject to applicable rights, exceptions and response deadlines.

You may also have the right to raise a concern with a relevant data protection authority.

9. Children’s information

Our books are created for children, while store purchases and account management are intended for adults. Children’s personal details are unnecessary for purchasing a PDF.

Parents and caregivers should avoid including children’s identifying information in support messages or attachments. If you believe a child has submitted personal information, contact us so we can review it and take appropriate action.

10. Amazon and external websites

Links to paperback editions on Amazon and other external websites take you to services governed by their own privacy policies.

Information you provide while purchasing a paperback on Amazon is handled under Amazon’s policies. Please review the privacy information on any external website you visit.

11. International processing

KidiCube serves customers in different countries. Depending on the location of our service providers, information may be processed outside your country of residence.

Where applicable law requires safeguards for international transfers, those requirements must be addressed for the services involved. Contact us with questions about where your information is processed.

12. Updates to this policy

We may update this policy to reflect changes in our store, services or applicable requirements. The latest version will be published on this page with its updated date.

Where required, we will provide additional notice of significant changes.